Support

Get outside at the right time · by Thomas Software LLC

I subscribed but the app is still locked

Open Settings → Restore purchases in the app, and make sure you're signed into the same Apple Account you used to subscribe. Also check you're signed into the same Sunmaxxing account (Apple or Google) you originally purchased with.

How does the free trial work?

The weekly plan starts with a 3-day free trial. You won't be charged if you cancel before the trial ends; after 3 days it converts to a paid weekly subscription automatically.

How do I cancel my subscription?

Subscriptions are managed by Apple: open your device's Settings → your name → Subscriptions → Sunmaxxing and tap Cancel. You keep access until the end of the paid period (or trial). You can also tap Manage subscription inside the app's Settings.

My sun window seems wrong

The window is computed from your location's UV, cloud cover, temperature, rain probability, and air quality, filtered through your own preferences. Check Settings — your schedule window, weather comfort limits, and sun-sensitivity setting all shape it. If your location is off, set it manually with a city name in Settings.

I didn't get a notification

• Make sure notifications are enabled both in the app's Settings and in iOS Settings → Notifications → Sunmaxxing.
• Notifications send shortly before your window opens — on days with no safe window (storms, extreme heat, bad air), there's nothing to send and your streak is automatically protected instead.

My streak didn't count / I missed a day

A day counts when you complete an outdoor session of at least 5 minutes. On days where conditions never allowed a safe window, a Protected Day is applied automatically — your streak survives without you going out. We will never pressure you outside in unsafe conditions.

Is this safe? What about sunburn?

Sunmaxxing is about consistently getting outside, not about UV exposure. The app shows protection reminders whenever the UV index is 3 or higher (including during an active session), tunes its recommendations to the sun sensitivity you set, and makes no medical claims. Listen to your body and protect your skin.

How do I delete my account?

Open Settings → Delete account in the app. This permanently removes your account and all data from our servers. Cancel any active subscription separately in your device Settings (see above).